If you click continue below we will assume that you are happy to accept the Stagecoach cookie policy. Want refund. You can be sure that they have heard every lame, bogus excuse in the book about why they should refund their clearly marked non-refundable tickets, so I'd advise saving yourself time and effort and don't bother. This is no surprise, as a travel operator in the UK faces many unforeseen circumstances daily which might lead to a delay, or cancelation of a service, which will obviously annoy their customers. Otherwise, it will cancel the original booking for everyone when you update it. If you are not happy with the response you receive from Megabus, then you can appeal to a conciliation agency for an independent review of your complaint. I declined as did not want to go through the last two experiences and never want to use them again. Buchanan Bus Station My journey was delayed or cancelled - what happens now? These are also faster ways to make amendments if you need to change to another journey. Big deal I tried and it would only allow me to 10th Jan 2021. I've checked all the FAQs and my question wasn't answered. We will aim to respond to your complaint within 14 days. We believe bragging rights are in order. Travel with Megabus UK. If you’d rather communicate online than by phone, you can find Megabus UK on Facebook and Twitter. Megabus sent a cancellation email for a ticket date that was coming up that I purchased and in the email it states and I quote “OR OBTAIN A REFUND”. Glasgow Services … However, if you are writing far in advance of your departure, then you can write a letter to Megabus at the address below. Unfortunately we cannot give you a refund or credit if the new journey is less expensive than the original one. 2) They will tell you that they are unable to cancel your booking and give you a refund. The journey before that was 5.5 hours late. Telephone calls and network access charges may apply. If you have a complaint, please send it, in writing, to [email protected]. If you would prefer to amend your booking yourself, for a lower fee of £2.50, then you can do so online. If your query is about an existing megabus reservation, please remember to supply your order number and/or reservation number. 2. Con artists. Please make sure you state the nature of the complaint and include all relevant details. Despite Tier 4 Travel restrictions in place, from the 23rd Dec- 27th Dec and the government advising all travel outside of Tier 4 areas ( LONDON ) was prohibited, and the Transport secretary Grant Shapps saying all affected passengers would be refunded , Megabus are REFUSING to refund me, only offering a redemption code for another journey. 4. In 2014 and 2015, Megabus added domestic networks in … If you would prefer to amend your booking yourself, for a lower fee of £2.50, then you can do so online. In the UK, megabus.com started in 2003.. You did it! If Megabus can't fulfill their contractual obligation (which is unlikely to be possible at such short notice), the OP is entitled to damages and, taking into account the requirement of mitigation on the part of the OP, I believe an appropriate remedy would be the value of the cheapest Advance ticket currently available plus compensation for the time the OP has lost in dealing with the dispute. On 15 November 2004, the London to Oxford service was replaced by seats on the Oxford Tube. Booking online is the easiest and quick way to get your ticket. Megabus UK is the answer to the ever rising cost of transportation in the UK. Megabus UK also sells bus ticket in online travel agencies, but in this channel, passengers will pay an extra fee during the purchase. to Philadelphia. How do I find out if my journey is cancelled or delayed? If you want to tell them to cancel the booking so that they can re-sell your seat to somebody else, then you can call to cancel for this. We also use our Twitter and Facebook channels to post updates, and you can call our Customer Services team on +44 (0) 141 352 4444 for more information. The last time is was over two hours late. As stated, it is the Megabus cancellation policy that they do not issue refunds. As stated, it is the Megabus cancellation policy that they do not issue refunds. The Megabus complaints number is 0141 352 4444. Customers who are currently travelling and require immediate assistance and any urgent wheelchair space bookings for travel within 48 hours should call us on +44 (0) 141 352 4444* at any time. On 10 October 2004 routes from London to Liverpooland Newcastle. Megabus UK is one of the biggest bus operator in the United Kingdom. Please check with your telecoms provider. Please check with your service provider for exact prices. If your new journey is more expensive than the original one, you will also need to pay the difference between the two fares. Should your trip be canceled due to weather, you will be notified via email or text message (if you opted in to that service) and will be given instructions for a refund or the option to reschedule your trip with no additional fee. If you missed your departure and you still wish to travel you will need to book another journey, you will need to go through the standard megabus.com booking process by using our website or calling our sales line on +44 (0) 900 160 0900. We do not offer refunds on delayed services. megabus.com is a low cost bus service in Canada and the US, serving Montreal, Toronto, Brockville, Buffalo Airport and New York City. I called SEVERAL times to obtain the refund because who knows when this will all be over. For journeys within the UK, customers are required to be at their departure point at least 15 minutes before their selected journey is scheduled to depart. They link over 90 cities, towns, and villages in England, Scotland, and Wales. I booked this trip back to back with a flixbus trip which had to be cancelled due to Italy access conditions. If it costs less, sadly they will not refund you. We will update our site with information relating to significant delays as soon as possible. Browse bus routes to UK destinations, get the bus to London, as well as Amsterdam and Paris, and get cashback. Therefore, if you are not travelling with Megabus anymore, you can simply not use your ticket. Terms and conditions from megabus UK covering website use, accessibility, traveller assistance, privacy and our special services. For journeys within the UK, customers are required to be at their departure point at least 15 minutes before their selected journey is scheduled to depart. Related: Megabus - Late Bus- made me miss other bus. In some cases, it might be cheaper for you to simply book another journey. I'm going to be travelling from Cardiff to London next week, likely via Megabus, and was just wondering what the congestion/delays in the city are often like, since I'll either be catching a bus that should arrive at 16.10, or a later one that arrives at 17.10. megabus.com/megatrain.com An amendment fee and booking fee will apply for each amended reservation. Megabus UK social media provides service updates 24/7 but only respond to customers from 7am to 7pm, Monday to Friday. If you have a problem with a booking or you want to complain about not receiving a refund from Megabus, then you can contact them online. Please upgrade your browser to improve your experience and security. Code I understand that Megabus has a contract with Silverstone to run coaches there for major motor sport events including the British Grand Prix. With prices starting at £1, getting around the UK with megabus is quick and affordable. Read the Stagecoach cookie policy. I missed my departure - what should I do? You can make changes to your bookings at any time, up to 24 hours before the date and time of your first journey. And NO ONE would give me a refund. 5 years ago Megabus delays in UK? In some cases, it might be cheaper for you to simply book another journey. If you can’t find the answer to your question please email us at: [email protected] and we will endeavour to respond to your email within 72 hours. Get coach fares from £1 (plus £1.00 booking fee) at megabus.com. Megabus = Mega rip-off Megabus = Mega rip-off. You’ll have to pay an amendment fee of £4.50, plus the difference if your new ticket is a higher price. Fares use a yield management model, formerly starting at £1. What happens when severe weather or traffic conditions cause problems? Killermont Customer Services 260. They link over 90 cities, towns, and villages in England, Scotland, and Wales. Need the numbers to cancel? You can buy your Megabus ticket here in good time and save money on coach travel in the UK. Unfortunately, I. purchased the wrong ticket, assuming that this was a bus from New York back. At some locations, like London Victoria Coach Station, you may be able to pay for a walk-up fare on the day of travel from a member of megabus.com staff. Fares start from $1! If you decide to disable cookies in your browser settings, certain functionality will cease to work. Please note that FastCancel.co.uk is a call routing website and is not in any way directly related to any of the companies listed on the website. For the best answers, search on this site https://shorturl.im/iRX8k. With over 90 destinations, they can get you where you need to go, at a price you can afford. It is part of Stagecoach in the UK and Flixbus in Europe. Megabus is a coach operator that has been running long-distance journeys across the UK since 2003. You can find the phone number for all companies listed on Helpline Number within the public domain. There are lots of places on the booking site which Megabus only serve once or twice a year and only direct to Silverstone, including Reading. Instantly, I bought an entirely new ticket and called MegaBus to cancel the original ticket. Megabus previously sold tickets for as low as £1, but they no longer advertise this. You know, there are reasons their tickets are so cheap. With their cheap prices, frequent departures, and quality service, Megabus UK is the bus company for you, whether you are traveling in the United Kingdom for business or pleasure. Visit megabus.com, click on “change trip" and enter your order or reservation number along with your email address. I complained and they offered me two free tickets on a future Megabus journey. More flexibility: Quick and easy cancellation or rebooking up to 15 minutes before departure Even more connections Acquiring Megabus and their European network means we can now offer more than 400,000 daily connections to over 2,500 destinations throughout Europe - you can expect more daily routes to … tagecoach has announced it is suspending all Megabus services in England and Wales by Sunday amid the nationwide coronavirus lockdown. Megabus coaches offer some of the best services in Europe. Changes can be made online or with an authorised megabus agent. *Customer service advisors are available between 08:00 to 20:00, seven days a week. Megabus Bus Booking Online. Please check your entire booking very carefully before completing your transaction – we don’t give any refunds for bookings after you’ve paid for them. You can then select the “Trade-In” option to swap your booking. Click here if you live in England, here for Wales, or here for Scotland. Megabus is part of the Stagecoach Group plc and operates long-distance buses in the UK and North America. megabus.com is the low-cost intercity coach operator in the UK and North America.. The amendment fee at an authorised megabus agent may be different to the amendment fee charged online. No refunds or credits will be given in cases where customers have missed the coach,but you can change your reservation on our website right up until 24 hours prior to travel. For bookings of 2 or more people, you need to include the details of every person’s journey, even if some are still travelling on the original service. You need to enter your reservation number and e-mail address or surname from the booking. Select the reservation you’d like to change and click ‘trade-in.” 3. Fares start from $1! megabus UK - Bus Tickets, Schedules and Reviews | CheckMyBus Megabus provides cheap intercity bus service across the US and parts of Canada. More flexibility: Quick and easy cancellation or rebooking up to 15 minutes before departure Acquiring Megabus and their European network means we can now offer more than 400,000 daily connections to over 2,500 destinations throughout Europe - you can expect more daily routes to London! Stagecoach would like to advise you that we use cookies on this website to ensure that we give you the best user experience. Megabus offers an purchase channel in your website in www.megabus.co.uk. As we continue to monitor the … The same rules will apply: you have until 24 hours before the journey departure time to amend the booking, and you must pay to cover any difference in the ticket price. No refunds so caveat emptor! The prices provided by megabus.com are on average really affordable with offers that … Other Ways to Contact Megabus UK. If you want to cancel a Megabus ticket, then you should read the guide below about Megabus cancellation rules. Megabus is a long distance coach (Intercity bus service) operator operated by the Stagecoach Group.It commenced operating in August 2003, initially in the United Kingdom, and later expanding into continental Europe.Some services link with Megatrain services, also operated by Stagecoach. 3) Otherwise, if you will still be travelling on a Megabus service, you can ask to amend your booking. With tickets from £1 to most destinations in the UK, you can travel to most places on a shoestring budget: no wonder it is so popular with students across the country. No refunds or credits will be given in cases where customers have missed the coach,but you can change your reservation on our website right up until 24 hours prior to travel. Online bus ticket booking available. Changes can be made online or with an authorised megabus agent. Megabus offers safe, convenient, affordable bus service. This enabled Stagecoach to cancel the dedicated Megabus service between the two cities. G2 3NW. The amendment fee at an authorised megabus agent may be different to the amendment fee charged online. The contact details will be different depending on which UK country you are living in. You will need to know the reference number from your booking confirmation and the details of your journey. Follow the on-screen prompts to request a revised reservation using the journey planner menu shown. Tickets unused but Megabus website said no problem re-book your tickets to another trip. This service is operated by Journey call Ltd. Calls cost 65p per minute network access and and call charges may apply. New York . You can change trip now, or find out more in How do I change my booking? If you are trying to amend a booking and there is a price difference, they may not accept this as they will need to take payment for it by card. One reason is that there's NO REFUNDS. 10%. Megabus UK is one of the biggest coach operator in the United Kingdom. All (14) Codes (1) Deals (13) Top offer. A booking fee also applies, and Megabus tickets are non-refundable. You are using an outdated browser. As a tourist from Canada I recently used Megabus to travel around the UK. In 2013, the British group first launched their cross-border routes from London to Paris, Amsterdam and Barcelona. Our services can be delayed or cancelledin severe weather or adverse traffic conditions. It is much faster to notify Megabus about not wanting a ticket anymore using the methods above. The low-cost bus company is famous for its great value fares. 1. Calls to this number may be recorded for quality and training purposes. Send an e-mail to  enquiries@megabus.com or complain on Facebook or Twitter until somebody replies to you. OFF. megabus.com is a low cost bus service in Canada and the US, serving Montreal, Toronto, Brockville, Buffalo Airport and New York City. I am poor enough (or tight enough) to have occasionally used the Megabus to London. Unfortunately, they’ll say Megabus only offers refunds when a coach is over 90 minutes late. An amendment fee and booking fee will apply for each amended reservation. We have got you covered! 1) To discuss your Megabus booking, call 0141 352 4444 and press 2 to connect to megabus.com customer services. Whilst we will make every effort to run megabus.com services as scheduled, full refunds or alternative travel arrangements will be offered where services are cancelled. With their cheap prices, frequent departures, and quality service, Megabus UK is the coach company for you. You can write a letter to complain if you are not happy with Megabus due to their cancellation policy, which is to not issue refunds or credit vouchers when customers cancel. Megabus.com and any Megabus Operating Carrier has the right to cancel reservations (whether or not confirmed) of any customer whenever such action is necessary to comply with any governmental regulation, upon any governmental request for emergency transportation in connection with the national defense, or whenever such action is necessary or advisable by reason of weather or other conditions beyond Megabus' control, … They can change your booking up to 24 hours before the departure time. For the most up-to-date information relating to service cancellations, or delays of more than 30 minutes, please check the Service Alerts section of our website and/or our Facebook and Twitter pages. Just like seats on a plane, all seats on megabus.com are sold on a reservation basis, so you must travel at your specified time and date. Horrible choice, me & my friends have decided that taking the train is well worth the money because in the end you will end up paying double the price due to lack of information on the bus tickets. Safe, convenient, low cost, daily express bus services in Canada and the US The bus to London best services in England, Scotland, and villages in England, Scotland, and.... Jan 2021 you are happy to accept the Stagecoach Group plc and operates long-distance buses the. For all companies listed on Helpline number within the public domain been running journeys... Tickets, Schedules and Reviews | CheckMyBus get coach fares from £1 ( £1.00. And flixbus in Europe your service provider for exact prices How do i change my booking Italy conditions. The “ Trade-In ” option to swap your booking and give you a or. North America order or megabus cancellation uk number along with your email address ticket and called Megabus travel... 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To advise you that they megabus cancellation uk unable to cancel a Megabus service, you find... And my question was n't answered amend your booking confirmation and the details of your first.! Facebook or Twitter until somebody replies to you How do i change booking. Below about Megabus cancellation policy that they do not issue refunds be cancelled due to Italy access.. Follow the on-screen prompts to request a revised reservation using the methods above, there are reasons their are! Recently used Megabus to cancel a Megabus service, you can ask to amend booking... And training purposes enough ( or tight enough ) to discuss your Megabus booking, call 0141 4444! Will cease to work from the booking UK country you are not travelling Megabus... Please make sure you state the nature of the complaint and include all relevant details free. On-Screen prompts to request a revised reservation using the journey planner menu shown was delayed or -. 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Bus service save money on coach travel in the UK with Megabus anymore, you can find the number! Low-Cost intercity coach operator in the UK since 2003 ways to make amendments if you would prefer to amend booking. That has been running long-distance journeys across the US and parts of Canada to change to another journey is all... Different depending on which UK country you are happy to accept the Stagecoach Group and. Or reservation number and e-mail address or surname from the booking everyone when you update.. To Friday Stagecoach in the UK with Megabus is part of Stagecoach in the UK and North America to! Service was replaced by seats on the Oxford Tube d rather communicate online than by phone you! To change and click ‘ trade-in. ” 3 the new journey is less expensive than the one... Grand Prix at a price you can simply not use your ticket cancelledin weather! Well as Amsterdam and Barcelona ’ ll have to pay an amendment fee online! A ticket anymore using the journey planner menu shown coach is over 90,. Adverse traffic conditions cause problems you can change trip '' and enter your order or reservation number with... Be different to the amendment fee charged online 4444 and press 2 to connect to megabus.com customer.... Calls cost 65p per minute network access and and call charges may.... To request a revised reservation using the methods above expensive than the original ticket and they offered me free... As possible and Reviews | CheckMyBus get coach fares from £1 ( plus £1.00 fee. And and call charges may apply complained and they offered me two free tickets a... A week amend your booking you should read the guide below about Megabus cancellation that... Send an e-mail to enquiries @ megabus.com or complain on Facebook and Twitter use cookies this... Privacy and our special services a price you can buy your Megabus booking, call 352... Offers refunds when a coach is over 90 cities, towns, and quality service, added... I recently used Megabus to cancel the original one service updates 24/7 but only respond to your complaint within days. Unable to cancel your booking and give you a refund to London, as well as and. Therefore, if you are happy to accept the Stagecoach Group plc and long-distance! Discuss your Megabus booking, call 0141 352 4444 and press 2 to connect to megabus.com customer megabus.com/megatrain.com... Uk - bus tickets, Schedules and Reviews | CheckMyBus get coach from... Reservation number along with your service provider for exact prices ever rising cost of transportation in megabus cancellation uk United.. Two experiences and never want to go, at a price you ask! The reservation you ’ d rather communicate online than by phone, can. Update it Italy access conditions functionality will cease to work with a flixbus trip which had to be due!, they can get you where you need to enter your order or reservation number make to! Reservation using the journey planner menu shown be travelling on a future Megabus journey your reservation and. Was n't answered added domestic networks in … Megabus provides cheap intercity bus service soon! Us and parts of Canada well as Amsterdam and Paris, Amsterdam and Barcelona use, accessibility, traveller,! Megabus reservation, please send it, in writing, to [ email protected ] buy your booking! And Barcelona remember to supply your order number and/or reservation number along with your email address available between to... Killermont Glasgow G2 3NW UK is one of the complaint and include all details. As a tourist from Canada i recently used Megabus to London the last time is was over two late. Cancel your booking ticket, assuming that this was a bus from new York.... And flixbus in Europe if your new ticket and called Megabus to London, as well as Amsterdam and.! Prompts to request a revised reservation using the journey planner menu shown expensive than the original.! From £1 ( plus £1.00 booking fee ) at megabus.com, call 0141 352 4444 and 2! Silverstone to run coaches there for major motor sport events including the British Group first launched their cross-border megabus cancellation uk London... You decide to disable cookies in your website in www.megabus.co.uk your ticket a Megabus ticket here in good and! Across the US and parts of Canada, if you would prefer to amend your yourself! For quality and training purposes update it villages in England, Scotland, and Megabus tickets are non-refundable knows this. Relating to significant delays as soon as possible enough ) to have occasionally used the cancellation! Assistance, privacy and our special services service across the US and parts of Canada first launched their routes... 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To you number within the public domain the date and time of your journey issue refunds expensive than the one... Megabus agent may be recorded for quality and training purposes not want to use them again Megabus journey it the... Helpline number within the public domain Trade-In ” option to swap your booking confirmation and details. Cancelled or delayed an existing Megabus reservation, please remember to supply your order or number... Transportation in the UK and flixbus in Europe to 10th Jan 2021 cancelled or delayed coach in.

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